Privacy Policy

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. Home & Roam cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, web-interface and mobile applications (collectively, our “Services”). Your personal data includes information such as:

  1. Name
  2. Telephone number
  3. Email address

We at Home & Roam Private Limited. ("Home & Roam", “we”, “us”, “our”) have long recognized that individuals with whom we conduct business value their privacy and we respect your right to privacy. As you know, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable.

This Privacy Notice (the “Notice") describes the ways your personal data is collected and used through our websites: www.homeandroam.in , www.store.homeandroam.in (together, the “Website"). It also describes the rights and options available to you with respect to your information.

If at any time you have questions about our practices or any of your rights described below, you may reach us by contacting us at smart@homeandroam.in This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.


What information do we collect?


We collect information so that we can provide the best possible experience when you use our products and services. Much of what you likely consider personal data is collected directly from you when you:

(1) buy our product or opt-in for our services( ex name, billing address);

(2) request assistance from our customer support or sales team (ex: name, email address and phone number);

(3) complete contact forms or request newsletters or other information from us (ex: email); or

(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.


How we utilize information?


Delivering, improving, updating and enhancing the Services we provide to you.

We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to:

  1. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.
  2. The personal information we collect allows us to keep you posted on Home & Roam’s latest product announcements, updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences or sending a request to smart@homeandroam.in or by clicking on "Unsubscribe" link which you'll find in your e-mail footer.
  3. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to recognize you during password reset of your account.

Data Protection

Your data is " In the bag " , we do not share your personal information with any third parties for their marketing purposes.

Communicating with you

We may contact you directly regarding products or services associated with your account , such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  1. Email
  2. Text (SMS) messages
  3. Telephone calls
  4. Automated phone calls ot text messages

We strictly adhere to the rules and regulations enacted by TRAI for both transaction and promotional messages.For more information please visit TRAI  website.

If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at smart@homeandroam.in

Compliance with legal, regulatory and law enforcement requests.

We do respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Website analytics

We use Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

How you can access, update or delete your data.

To easily access, view, update, delete, login to https://homeandroam.in and navigate to footer section 'Helpdesk - Raise a Ticket',  and submit a request.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any products purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. In case any purchase history is associated with the account, we can disable your account at your discretion.

If you are unable for any reason to access your Account Settings or our Privacy Center, you may also write to us or email at smart@homeandroam.in

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Contact Us

If you have any privacy-related questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office by email at smart@homeandroam.in. In the alternative, you may contact us by either of the following means:

By Mail: Home & Roam Private Limited. 1 Darya Ud Din Colony, Gulab Bagh , Srinagar 190 006, J&K, India.

By Phone: +91-194-357-6226

We will respond to all requests, inquiries or concerns within thirty (30) days.

Last Updated

The Home & Roam privacy notice was updated on Saturday, 6 January 2024.